What Type of Copier Support do I Need?
A copy machine is not something you can simply plug in and then forget about. Sooner or later you’ll require some form of copier support to keep things going. Several types of support are available even if you are purchasing a used copier.
Repair and Maintenance Support
A maintenance contract can cover everything from repairs to toner refills and everything in between. Many plans are based upon usage so you only pay for what you need. There’s also the option to upgrade temporarily if you have a special project coming up.
With a wide variety of maintenance plans, we’re able to customize our support to better fit your needs. In addition, our technicians are strategically located throughout the Dallas metro area and can therefore be deployed quickly in the event you experience downtime.
There’s no sense paying for features you are never going to use. As such, it’s important to know exactly what options your equipment has and how each one works if you are to get the most for your money. Our in-house training ensures your employees are up to speed on all the various features. After one of our training programs, you should notice a marked increase in productivity, as well.
A computer is not the only device that requires technological support these days. You could also need IT support for things such as wireless printing, scanning, and data encryption. Technical difficulties often happen at the most inconvenient times, which is why having access to a 24/7 help desk is crucial.
IT support is sometimes included as part of a service agreement. However, there are other times when it is a standalone contract instead. If you’re not sure which one is best, please contact us so that we can discuss the various options with you.
Experienced Copier Support in Dallas
At Dallas Copier, we are pleased to provide outstanding copier support before, during, and after the sale. We’ll never leave you on your own-please contact us to find out more.